Privacy Policy & Terms of Use

Last Updated: 17th Apr 2026

This Mobile Application Policy governs the use of the EV@MBI, developed and published by HDI365 Sdn Bhd. The App is operated in collaboration with VSD Automation Sdn Bhd to provide electric vehicle (EV) users with services to locate, access, monitor, and pay for EV charging through connected charging stations.

  1. Company Information
    • Developer / Publisher: HDI365 Sdn Bhd
    • Operating Company: VSD Automation Sdn Bhd
    • App Name: EV@MBI
    • Registered Address: Block A, 1st Floor, Unit 106, 107 & 108, Radia Bukit Jelutong, No. 3 Persiaran Arked, Bukit Jelutong, Section U8, 40150 Shah Alam, Selangor, Malaysia
    • Email: support@vsdautomation.com
    • Customer Support: +60 11-1089 0254
  2. Scope of the Application

    The App provides the following services:

    • EV charging station discovery
    • Charger availability and real-time status
    • Charging session initiation and termination
    • Charging session monitoring
    • Charging history and billing information
    • User account management
    • Notifications related to charging sessions
    • Customer support interaction
  3. Eligibility
    • Users must be at least 18 years old or the legal age in their jurisdiction.
    • Users must provide accurate and complete registration information.
    • Users must maintain the confidentiality of their account credentials.
    • The Company reserves the right to suspend or terminate accounts that violate these conditions.
  4. User Account Registration

    To access certain services, users must create an account by providing:

    • Name
    • Email address
    • Mobile number

    Users are responsible for safeguarding their login credentials and all activities performed under their account.

  5. Information We Collect
    1. Personal Information
      • Full name
      • Email address
      • Phone number
    2. Location Information
      • Identify nearby charging stations
      • Provide navigation assistance
      • Enable charger availability services
      • Location access can be disabled via device settings
    3. Charging Session Data
      • Charger ID
      • Charging duration
      • Energy consumption (kWh)
      • Charging costs
      • Charging timestamps
    4. Device and Technical Data
      • Device model
      • Operating system version
      • IP address
      • App version
      • Crash logs and performance diagnostics
  6. How We Use Your Information
    • Provide EV charging services
    • Manage user accounts
    • Provide customer support
    • Monitor system performance
    • Improve user experience
    • Detect fraud or misuse
    • Comply with legal obligations
  7. Third-Party Services

    The App may integrate with the following third-party services:

    • Payment gateways
    • EV charging network operators
    • Mapping and navigation services
    • Cloud hosting providers
    • Analytics services

    Examples may include:

    • Google Maps
    • Apple Maps
    • Payment processors
    • Cloud infrastructure providers
  8. Payment and Billing
    • Payments are processed through secure payment gateways.
    • Users may be charged based on energy consumed (kWh).
    • Charging duration fees may apply.
    • Parking or idle fees may apply.
    • Applicable taxes may be charged.
    • Billing records are available within the App.
  9. Data Storage and Security
    • Encryption of data in transit using HTTPS/TLS
    • Secure authentication mechanisms
    • Restricted access to sensitive information
    • System monitoring and vulnerability assessments

    No system can guarantee absolute security.

  10. User Rights
    • Access personal data
    • Correct inaccurate data
    • Request deletion of data
    • Withdraw consent for data processing
    • Request data portability

    Requests can be submitted via email: support@vsdautomation.com

  11. Permissions Used by the App
    1. Location
      • Used to locate nearby EV charging stations
    2. Internet Access
      • Required to communicate with charging infrastructure and servers
    3. Notifications
      • Notify users about charging status
      • Charging completion alerts
      • System updates
    4. Camera
      • Used for QR code scanning to activate chargers
  12. Acceptable Use Policy
    • Users must not use the App for illegal activities.
    • Users must not attempt to hack or reverse engineer the system.
    • Users must not manipulate charging or billing data.
    • Users must not impersonate other users.
  13. Limitation of Liability
    • The Company is not liable for indirect or consequential damages.
    • The Company is not liable for loss of data or profits.
    • The Company is not liable for charging infrastructure failures.
    • The Company is not liable for third-party payment errors.
  14. Governing Law
    • This policy is governed by the laws of Malaysia.
    • Disputes will be resolved in Malaysian courts.
  15. Contact Information
    • Company: VSD AUTOMATION SDN BHD
    • Email: support@vsdautomation.com
    • Address: Block A, 1st Floor, Unit 106, 107 & 108, Radia Bukit Jelutong, Shah Alam, Selangor, Malaysia
    • Customer Support: +60 11-1089 0254
  16. Consent

    By installing or using the App, you acknowledge that you have read, understood, and agreed to this policy.